In Keodalah v. Allstate Ins. Co., a Washington appellate court concluded that "an individual employee insurance adjuster can be liable for bad faith and violation of" the Consumer Protection Act (CPA). This decision has many claims professionals worried about their potential exposure to personal liability for simply doing their jobs in handling (often adversarial) claims. Here is what you need to know about the Keodalah decision and how it impacts you.
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